Legal Entity Name - DIVINE CREATION INDIA
divinecreationindia.com Refund and Cancellation Policy
- Most items purchased from divinecreationindia.com are returnable within 2 Days, except those that are explicitly identified as not returnable.
- If the product, after it is delivered found defective, the buyer needs to notify us immediately by sending the image of the damaged product on WhatsApp (+91 7797137777) or by email (info@divinecreationindia.com) within 2 days after product delivery and request for return.
Refund/cancellation policies applicable in
the following conditions:
a) In case, the buyer cancels the order
online before the product has been shipped, the entire order amount will be
refunded.
b) In case the item ordered has been shipped
but has not yet been delivered to the buyer, the order can still be cancelled
online. Total order amount after deduction of shipment and handling charges
will be refunded. The refund will be processed, once NDR receives the
originally ordered item back intact from the courier.
c)
However, the order once delivered cannot be cancelled in any case.
d) In case there is an option for online
download of data than cancellation will not be possible
e) In case of failed transactions or double
realization of account for the same order, the total deducted amount will be
refunded.
f) In
case of cancelled order/failed transactions, the bank/card transaction charges
of the buyer, if any, is likely to be forfeited
g) divinecreationindia.com offers no guarantees whatsoever for
the accuracy or timeliness of the refunds in the buyers card/account
h) In case of part cancellations, the amount refunded will be corresponding to the part cancellation
i) Products marked as "non-returnable" on the product detail page cannot be returned.
j)Based on your reason of return, there will be 2 options:
- Replace: The product in your order will be replaced with an identical product in case it is damaged (broken or spoiled) or defective (has a functional problem that causes it not to work).
- Refund: If the product of your choice is unavailable in your preferred size or colour or model, or if it is out of stock, you may decide that you want your money back. In this scenario, you may choose Refund to have your money returned to you.
Note: If you've received a non-returnable product in a damaged/defective condition, you can contact us within 2 days of the delivery of the product.
- Please keep the item in its original condition for a successful return pick-up.
- We
may contact you to ascertain the damage or defect in the product prior to
issuing a replacement.